• How do I view videos?

    All videos are offered as streamable web videos (mp4) and streamable Flash (as fallback solution).

  • What internet speed do I need?

    We recommend to use at least a 2 MBit connection.

  • Will I get my money back if I do not like the content?

    Due to the nature of memberships and / or downloads no money will be reimbursed, nor can any files be exchanged. Further check if your system can play videos and your hardware/internetconection is correct. You are responsible that your order is correct before submitting it and initiating the payment transaction.

  • What is a collection?

    Sometimes an update contains both images and video. These contents are gathered in a collection, so it may contain a mixture of both media types. In simple words a collection is ‘one update’.

  • What will appear on my credit card statement when I pay per credit card?

    You will find an entry named 'BoFeWo B.V., St. Odilienberg' on your credit card bill.

  • Can I order a DVD via mail?

    No this is not possible!

  • Can I pay with PayPal?

    No, we’re not allowed to offer PayPal because of their terms.

  • I lost my download link after I bought collections. How do I recover it?

    Go to shopmaker.com and write them. Please include the name of the collections you bought and when you bought them!

  • I produce or own a lot of videos or pictures. Can I have my own shop?

    Of course you can do! Please go to shopmaker.com and drop them an email!